COVID-19 Travel Update

Updated July 29, 2022

One of our highest priorities for welcoming guests back to the City Edge properties is doing so safely, with your wellbeing in mind. City Edge continues to monitor the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you. Inspired by City Edge’s purpose — we care for people so they can be their best — and in response to the dynamic COVID-19 situation, we would like to share actions City Edge is taking to care for you during this time, including booking with confidence and travel flexibility and comprehensive steps to implement new guidance, procedures and practices as we reimagine the hotel experience.

Safety First, Wellbeing Always

Providing safe and clean environments for our guests and colleagues is always a top priority for City Edge globally, and we remain committed to enhanced levels of cleanliness — now and in the future.
Our Global Care & Cleanliness Commitment focuses on the safety and wellbeing of our colleagues and guests and builds on existing rigorous safety and cleanliness protocols. The commitment includes an international cleanliness and training accreditation process, trained Hygiene & Wellbeing Leaders or teams, and a cross-functional panel of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about enhanced safety and cleanliness measures you may see at the City Edge worldwide.

Important Face Mask & Covering Update:

Following medical expert guidance to help reduce the spread of COVID-19, face masks or coverings may be required in hotel indoor public areas and when moving around in outdoor areas at the City Edge globally, based on local or national mandates or guidance. For specific requirements, please contact the hotel directly.

In light of recent CDC and AHLA guidance, and after considerable review, we have updated our face coverings mandate for fully vaccinated guests and colleagues at the City Edge.

Public areas may include hotel lobbies, elevators, meetings and events spaces when guests are not seated and socially distanced, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, guests who are seated outdoors and socially distant, meetings and events guests who are seated and socially distant, and children under the age of two.

We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), other leading organizations and experts, and local government requirements and guidance. City Edge also supports the American Hotel & Lodging Association’s (AHLA) “Safe Stay Guest Checklist.”

Cancellation Policy

Guided by our purpose of care and in listening to our guests, City Edge provide rates with flexible cancellation options to help give you peace of mind when making travel plans

Reservations booked prior to October 1, 2021

With some very limited exceptions, reservations booked before October 1, 2020 can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Reservations made after July 1, 2021 at select Destination by City Edge properties or under the Special Event Rates and after July3, 2020 at City Edge Residence Club properties are excluded from this and subject to the cancellation, deposit and/or refund policy disclosed at the time of reservation.

Please note: This applies to reservations made through City Edge directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. This does not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a City Edge Residence Club property who did not book through City Edge channels should contact City Edge.

Reservations booked on or after October 1, 2021

All reservations booked on or after October 1, 2020 are subject to the cancellation, deposit and/or refund policy disclosed at the time of reservation.
We remain committed to offering rates with flexible cancellation options at City Edge globally. may adjust their cancellation policies during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the applicable cancellation, deposit and/or refund policies for that rate at that property, to ensure they understand the rules for each reservation.
Reservations can be changed or cancelled on City Edge.com or via the World of City Edge app (subject to the cancellation policy disclosed during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences and may be subject to a new cancellation policy.

World of City Edge members:

Subject to certain restrictions, reservations confirmed or changed by an Explorist, Globalist or Lifetime Globalist can be canceled up to 24 hours before the hotel or resort check-in time when the hotel’s or resort’s cancellation period is not more than 48 hours prior to check-in. This cancellation benefit does not apply: (i) to reservations at City Edge Residence Club or Miraval resorts; (ii) where the rate is pre-paid and/or non-refundable; (iii) when the hotel’s or resort’s cancellation period is more than 48 hours; or (iv) for reservations booked at corporate negotiated or group contract rates.

In the event there is a discrepancy or inconsistency between the English language version and another version of this in a different language, the English version will prevail, govern and control

Reservations with MGM, Small Luxury of the World, and Lindblad Expeditions

Cancellation policies for MGM Resorts International, Small Luxury of the World, and Lindblad Expeditions may vary from City Edge’s policies and will be noted in the rate’s Rate Rules section during booking. For the latest information from our strategic alliances, please visit these helpful resources:

• MGM Resorts International


• Small Luxury of the World


• Lindblad Expeditions

Extending World of City Edge Loyalty Program Benefits

We closely listen to our World of City Edge members and use this feedback to continually evaluate ways to flex the program. To advance care and give members one less thing to worry about during this incredibly challenging time, World of City Edge benefits will be extended in the following ways for all members globally:

UPDATED July 29, 2021: We are further suspending the forfeiture of points through July 31, 2021. As a result of our extensions, this means that any member without qualifying activity for 24 or more months as of December 31, 2021 will forfeit their points in January 2022. As a reminder, our general policy is that points do not expire, but they will be All award extensions have been generated by World of City Edge — members do not need to take action. Visit the World of City Edge FAQs for details.

2020 Elite Status: Status and benefits have been extended for elite members without having to re-qualify. This means that whatever your status was as of March 31, 2020 — whether Discoverist, Explorist or Globalist — it was updated and now reflects a February 28, 2022 expiration date.

Earning Elite Status in 2021: To provide even more flexibility, we have lowered the requirements by 50% for earning all elite tiers in 2021. This means that members will be able to qualify or requalify for elite status with half the Tier-Qualifying Nights or Base Points. With the 50% reduction in requirements:

Visit the World of City Edge for details.

Introduction of Off-peak / Peak Point Redemption, UPDATED October 15, 2021: We are further postponing the introduction of Off-peak and Peak point redemption (originally planned for March 2020) until mid-October 2021. Starting mid-October, members will start to see Off-peak and Peak pricing for stays in March 2022 and beyond.

FIND Experiences

We are temporarily suspending normal operations of all FIND experiences until further notice. We continue to closely monitor the COVID-19 situation and will communicate updates regarding anticipated timing of reactivating FIND experiences.
Members will be notified directly if their FIND experience is cancelled and will be given the option to receive a full refund or reschedule for a later date.
For more information as it relates to event cancellations, point and monetary refunds, or new experience reservations, please visit our website.

Committed to Inclusion and Respect

While travel — our shared passion — may temporarily be challenged in many parts of the world, at City Edge we believe in its enduring power to connect us and move us closer to our vision: a world of understanding and care. At all times, we remain grounded in our purpose and focused on our values of inclusion and respect. COVID-19 does not distinguish between nationality, race or geographic origin, and City Edge’s steadfast commitment to inclusion and care guides our actions, at our properties and in our communities.

City Edge thanks you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to welcome you at one of our soon.